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December 1, 2020

New Global Index Defines What Makes Digital Economies More Trusted and Resilient

Digital Intelligence Index from The Fletcher School at Tufts University and Mastercard provides an in-depth look at the rate of technology adoption and the state of digital trust around the world.


Fletcher School, Tufts

Purchase, NY & Medford, MA. December 01, 2020 — The Fletcher School at Tufts University, in partnership with Mastercard, unveiled the Digital Intelligence Index. It charts the progress countries have made in advancing their digital economies, fostering trust, and integrating connectivity into the lives of billions.

This year’s index paints a picture of global digital development, sheds insight on key factors driving change and momentum, and unpacks what this means for economies facing the challenges of a worldwide pandemic and post-pandemic future.

Notably, the most dynamic digital economies - such as the United States, South Korea, Taiwan, UAE, and Germany - significantly outperformed the OECD (Organisation for Economic Co-operation and Development) growth rate in Q2 2020 amidst the global lockdown. They feature high levels of available talent, active R&D collaboration between industry and academia, and a strong record of creating and bringing digital products into the mainstream.

Bhaskar Chakravorti, Dean of Global Business at The Fletcher School, said, “The pandemic may be the purest test of the world’s progress towards digitalization. We have a clearer view of how dynamic digital economies can contribute to economic resiliency during a time of unparalleled global turmoil and can recover and change.”

Other key findings include:

With nearly two-thirds of the world’s population online today, we are entering an ‘after access’ phase, where access alone is not enough. Aspects such as the quality of access, effective use of digital technologies, accountable institutions, robust data governance policies, and fostering trust are more excellent factors in determining digital competitiveness and sustainability.

Ajay Bhalla, president, Cyber & Intelligence, Mastercard, said, “Never before has there been such an acute need to understand the factors that drive digitalization and digital trust. With that knowledge, businesses and governments can work together to help all 7.6 billion people worldwide benefit from the vast opportunities a digitally advanced economy can bring. While much remains uncertain today, it is clear that digital success will be a key building block in our collective recovery.”

A Global Outlook on Digital Evolution and Trust

This year’s index looks at two components: Digital Evolution and Digital Trust. Digital Evolution captures an economy’s historical momentum from the physical past to the digital present. Digital Trust is the bridge that connects its journey from the digital present to an intelligent and inclusive digital future.


Mapping 95% of the world’s online population and drawing on 12 years of data, the Digital Evolution scorecard measures 160 indicators in 90 economies across four key pillars: institutional environment, demand conditions, supply conditions, and the capacity for innovation and change. These segment into four categories:

The Digital Trust scorecard measures 198 indicators in 42 of the index’s economies across four key pillars: behavior, attitudes, environment, and experience.

Source: Mastercard

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Edited & Posted by the Editor | 11:48 AM | Link to this Post

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