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January 6, 2011
Customer Service With HumanKiosk and Live Video Attendants
Photo: MarketStar and MediaTile have teamed up to give consumers instant access to off-site knowledge experts in a personal, face-to-face manner using MediaTile’s HumanKiosk, powered by MediaCast Video Presence, 4G networking, and MarketStar’s on-call experts. The solution enables on-call experts to cover more shopping venues at a lower cost.
MarketStar, a leader in field, voice and digital sales and marketing, and The MediaTile Company, a leader in cloud-based digital signage solutions, today announced that they will be demonstrating, at the 2011 International Consumer Electronics Show (CES 2011), a breakthrough in customer engagement that will allow product experts to be personally accessible to more consumers in retail venues, when and where it is critical to provide immediate, face-to-face interactions with consumers.
The breakthrough solution, called the “HumanKiosk,” can help brands, and other product or service vendors, provide experts in more shopping venues, including remote or secondary markets, without the overhead and costs associated with on-site personnel.
“The HumanKiosk is an innovative and ground-breaking solution whose time has now come,” said Dave Treadway, President and CEO of MarketStar. “Using our remote on-call experts, we can now deliver the same professional services, with the same personal touch, while eliminating the overhead and logistical complexities of travel and scheduling traditionally associated with sending on-site brand advocates or field personnel to every retail location.”
|GlobalGiants.Com|
Edited & Posted by the Editor | 2:33 AM | Link to this Post
